Shipping

Track my order

  • When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
  • If you have a registered account with Longchester, you may check the status of your order online. Visit My Account, sign in to your account and click the My Orders tab.
  • Your order status may take up to one hour to update after your order has been placed.

Shipping destinations, costs & delivery times

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. An estimated delivery time for your order will be available to view in checkout. Delivery can take longer than expected due to customs clearance procedures in certain countries.

Please note all orders will require a signature on delivery.

We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.

Please note: we do not deliver to freight forwarding addresses or PO Boxes.

The following shipping information does not apply to Pre-order items. For further information please see the Pre-order Shipping section.

Please allow additional time for personalised or monogrammed items. An estimated delivery time for your order will be available to view in checkout.

United Kingdom

Shipping Options

Cost

Shipping Time

China Post to UK

£9, Free for orders more then £100

10-15 days

  • All delivery times are stated in working days and may be extended due to customs clearance requirements.
  • Working days are Monday to Friday, excluding public holidays within Hong Kong and your chosen shipping destination.
  • Orders are shipped from the central distribution warehouse of Asian-Pacific region, located in PRC.
  • Customers are responsible for import taxes and duties and shall be contacted and asked to provide required documentation to customs (including evidence of identity) and to pay any customs duties, taxes and possibly fees. Please contact your local customs office for further details. If you wish to use a specific broker and not use our nominated broker, please inform our nominated broker when contacted.
  • Please note that your signature might be required upon delivery.
  • Please allow additional time for personalised or monogrammed items. An estimated delivery time for your order will be available to view in checkout.
  • There are a small number of postcodes in the UK to which we cannot deliver. If you place an order to go to an address to which we cannot deliver, you will either be contacted by Customer Service or you will be informed that your order will be cancelled.

Please view the full Longchester Group Holding Limited Terms & Conditions, which apply to the shipment of your order.

Shipping restrictions

Please note: We do not deliver to freight forwarding addresses or PO Boxes.

We will notify you of any restrictions at checkout or before your order is shipped.

Please view the full Longchester Group Holding Limited Terms & Conditions, which apply to the shipment of your order.

Pre-order Shipping

Free shipping is available on all Pre-order Products.

Estimated shipping dates

Due to the fact that Pre-order Products are only created after you have ordered your product, delivery times may vary. Pre-order items will be shipped between 12-18 weeks from the end of the one week order window. Delivery will be approximately two months before the collection arrives in store, depending on the item.

  • Longchester provides an estimated shipping date on placement of an order. Estimated shipping dates apply to Longchester Pre-order items only. If items other than Longchester Pre-order are ordered, please note these will be shipped according to the Shipping Destinations, Costs & Delivery Times table above.
  • The estimated shipping date can change between the time a customer places the order and receives an order confirmation.
  • For multiple Longchester Pre-orders placed at the same time, different estimated shipping dates may apply.

For any further queries on Longchester Pre-orders please contact Customer Service, who will be happy to assist.

For any further queries, please Contact Us.